All tickets remain the sole property of The Company. Tickets are non-transferable and must not be resold or transferred to any person or entity for commercial gain or otherwise (other than to a guest of the purchaser which is not transferred for commercial gain). If any tickets are resold or transferred (or are attempted to be resold or transferred) by anyone other than the official resellers of The Company, then the tickets will become void and the ticketholder will be a trespasser and may be refused entry to, or ejected from, the theatre. In such circumstances, The Company will not be under any obligation to offer a refund and such person may be liable to legal action.
The Company reserves the right to make alterations to the relevant theatre production without being obliged to refund monies or exchange tickets. Tickets cannot be refunded unless a performance is officially cancelled. If a performance is cancelled ticket holders will be offered alternative performances (subject to availability) up to the seat value on the ticket or a refund of the seat value. The Company will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.
Full price tickets may be exchanged at The Company’s discretion for an alternative performance up to 48 hours prior to the performance time, subject to a per ticket administration fee. Any such administration fee will be notified to the purchaser prior to any exchange of tickets. It is not possible to exchange discounted tickets or tickets sold as a package.
Every member of the audience regardless of age, must be in possession of a valid ticket in order to gain entry to the theatre. Babies will not be admitted into the auditorium and children must be able to sit unaided in their own seat. In the interests of other customers, parents or guardians may be asked to remove noisy or disruptive children.
Ticket holders only have a right to a seat of the value corresponding to that stated on the ticket and The Company reserves the right to provide alternative seats to those stated on a ticket.
The purchaser agrees that by purchasing tickets, they have agreed to these terms and conditions on behalf of themselves and their guests and the purchaser shall at all times be responsible for their guests’ compliance with these terms and conditions.
Any comments or complaints regarding the view from a seat or the audibility of the performance should be made promptly to a member of theatre management before or during the performance.
The Company reserves the right to refuse admission in reasonable circumstances. Any customers who are intoxicated will be ejected from the theatre. In such circumstances no refunds of tickets will be given.
Mobile phones, pagers, digital watches, laser pens or any other electronic equipment should be disabled when inside the auditorium to avoid disturbing the cast and other customers.
Latecomers will only be admitted into the auditorium at a suitable break in the performance, but admission cannot always be guaranteed and exchanges or refunds for an alternative performance will not be permitted.
The use of photographic and any other recording equipment is strictly prohibited in the auditorium, The company reserves the right to delete unauthorised recordings and effect customers who are suspected of making recordings from the auditorium.
Customers may not bring food or drink into the building other than items purchased in the theatre. The Company reserves the right to refuse to serve alcohol to any customer that appears to be intoxicated.
Security searches may be conducted and The Company thanks customers n advance to their co-operation in helping us to ensure the safety of all customers.
Performances may be filmed or recorded on occasion . Ticketholders automatically consent to the filming or sound recording of themselves as audience members. If you have any objections to being filmed or recorded please contact a member of the Theatre management before the performance begins.
The Company does not accept responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law).